alwedomiqxy

About Candidate

Education

M
MA in Creative Writing 2024
University of Limerick
B
BA in International Business 2013-2016
Makerere University Business School

Work & Experience

C
Customer Service Administrator April 2024 - August 2024
University of Limerick

Managed customer inquiries and support requests through Topdesk, Zenchat, and Roger365. Scheduled meetings, maintained databases, and provided administrative support to streamline processes. Implemented signposting strategies to enhance user experience and engagement. Facilitated communication between departments, ensuring efficient issue resolution.

R
Retail Associate (Christmas Temp) December 2023 - January 2024
TK Maxx

Assisted customers with purchases, transactions, and inquiries, ensuring a seamless shopping experience. Processed transactions accurately using a point-of-sale system, including cash, credit, and debit payments. Handled cash transactions, provided change, and balanced the cash drawer at the end of each shift. Managed high foot traffic and maintained store efficiency during peak shopping periods. Processed customer returns and exchanges according to store policy, ensuring customer satisfaction.

C
Chairperson, Council 2023 - 2024
Postgraduate Student Union University of Limerick

Chaired council meetings, ensuring clear communication and effective decision-making. Managed administrative tasks, including scheduling, documentation, and coordination with stakeholders. Conflict resolution. Liaised with legal teams for dispute resolution and policy development.

W
Writer and Social Media Strategist February 2021 - February 2022
Emvigo Technologies Africa

Managed digital content and communication strategies for multiple brands, improving online engagement. Created job postings and digital campaigns to enhance visibility for recruitment initiatives. Maintained social media pages and responded to inquiries, ensuring a strong digital presence. Assisted in database management and candidate outreach for recruitment efforts.

P
Public Relations Manager 2022 - 2023
Emvigo Technologies Africa

Executed PR campaigns to enhance brand visibility and stakeholder engagement. Managed media relations, press releases, and interviews, ensuring consistent messaging. Facilitated internal and external communication efforts, including candidate outreach and interviews.