Adunget Ronald

• Contributed meaningfully to improving IT services, focusing on efficiency, cost reduction, and user experience. • Created, documented, and implemented policies and SOPs that have improved efficiency, compliance, and risk management. • Strong management of IT infrastructure, focusing on stability, security, and cost-effectiveness. • Maintained an effective and secure website, managing social media platforms, and optimizing content strategies for engagement. • Supervised multi-functional teams of technology professionals and support experts. • Demonstrated strong analytical skills and a proactive approach to organizing IT resources effectively, ensuring that the organization's operational needs are met. • Demonstrated technical expertise, innovative thinking, and collaborative leadership.

• Resolved diverse range of technical issues across multiple systems and applications for end-users across the region. • Used ticketing systems to manage and process support actions and requests. • Collaborated with supervisors to escalate and address staff inquiries or technical issues. • Managed high levels of call flow and responded to staff technical support needs. •Assisted with updating technical support best practices for use by team. •Translated complex technical issues into digestible language for nontechnical users. •Offered assistance in implementing and developing training programs. •Removed malware, ransomware, and other threats from laptops and desktop systems. •Configured hardware, devices, and software to set up workstations for employees. •Installed and configured operating systems and applications.

•Evaluated employee performance and coached and trained to improve weak areas. •Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. •Created successful work schedules for each team member to maintain deadlines and fully staff shifts. •Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently. •Achieved results by working with staff to meet established targets. •Educated staff on organizational mission and goals to help employees achieve success. •Gathered, organized and input information into digital database.

•Resolved diverse range of technical issues across multiple systems and applications for clients and end-users across the region. •Used ticketing systems to manage and process support actions and requests. •Collaborated with supervisors to escalate and address customer inquiries or technical issues. •Managed high levels of call flow and responded to IT technical support needs. •Assisted end-users in identifying issues and explained solutions to restore service and functionality. •Translated complex technical issues into digestible language for nontechnical users. •Documented support interactions for future reference. •Installed and configured operating systems and applications. •Tested new software and hardware prior to deployment. •Configured and tested new software and hardware. •Responded to customer inquiries and provided technical assistance over phone and in person. •Installed, configured and maintained computer systems and network connections. •Maintained servers and systems to keep networks fully operational during peak periods. •Developed and implemented preventive maintenance procedures. •Diagnosed and troubleshot hardware, software and network issues. •Configured hardware, devices, and software to set up workstations for employees. •Offered assistance in implementing and developing training programs. •Researched and identified solutions to technical problems.