Sustainability Policy
M365Group SIA Version 2.0 | Effective Date: January 1, 2022
1. SUSTAINABILITY VISION AND COMMITMENT
M365Group SIA is committed to conducting our business in a manner that creates long-term value for all our stakeholders while contributing positively to society and protecting the environment for future generations. Our sustainability vision encompasses the integration of environmental, social, and governance (ESG) considerations into all aspects of our business strategy and operations, recognizing that sustainable business practices are essential for long-term success, risk management, and our social license to operate. This Sustainability Policy articulates our commitment to sustainable development and establishes the framework through which we will contribute to the United Nations Sustainable Development Goals while creating value for our clients, candidates, employees, and communities.
We recognize that as a recruitment services provider, we have both direct impacts through our own operations and significant indirect influence through the talent we place and the advice we provide to our clients. Our sustainability approach therefore extends beyond managing our own environmental and social impacts to actively promoting sustainable practices throughout our value chain and using our influence to drive positive change in the broader business community. We are committed to transparency in our sustainability performance and to continuous improvement in our contribution to sustainable development.
2. ALIGNMENT WITH UN SUSTAINABLE DEVELOPMENT GOALS
M365Group SIA has aligned our sustainability strategy with the United Nations Sustainable Development Goals (SDGs), recognizing these goals as a universal framework for addressing the world’s most pressing challenges. While we acknowledge that all 17 SDGs are interconnected and important, we have identified specific goals where we can make the most significant contribution through our business activities. Our priority SDGs include SDG 8 (Decent Work and Economic Growth) through our core business of connecting talent with opportunities and promoting fair employment practices; SDG 5 (Gender Equality) through our commitment to diversity and inclusion in recruitment and our own operations; SDG 4 (Quality Education) through our support for skills development and lifelong learning initiatives; SDG 10 (Reduced Inequalities) through inclusive recruitment practices and promoting equal opportunities; SDG 13 (Climate Action) through our environmental management and carbon reduction initiatives; and SDG 17 (Partnerships for the Goals) through collaboration with stakeholders to advance sustainability objectives.
Our contribution to these SDGs is measured through specific indicators and targets that are integrated into our business planning and performance management processes. We regularly assess our impact on the SDGs and adjust our strategies to maximize our positive contribution while minimizing any negative impacts. Through our commitment to the SDGs, we aim to demonstrate how business can be a force for good and contribute to achieving the global goals by 2030.
3. LABOR STANDARDS AND HUMAN RIGHTS
Our ESG framework provides a comprehensive approach to managing sustainability risks and opportunities across our business. The environmental pillar of our framework focuses on minimizing our ecological footprint through energy efficiency, emission reduction, waste management, and sustainable procurement practices. We have established science-based targets for reducing our greenhouse gas emissions and are committed to achieving net-zero emissions by 2050. Our environmental management system ensures systematic identification and mitigation of environmental impacts, while our climate risk assessment process helps us understand and prepare for climate-related risks and opportunities.
The social pillar encompasses our relationships with employees, candidates, clients, suppliers, and communities. We are committed to providing fair and inclusive employment opportunities, ensuring safe and healthy working conditions, supporting employee development and wellbeing, and contributing positively to the communities where we operate. Our social initiatives include comprehensive diversity and inclusion programs, employee volunteering opportunities, community investment projects, and partnerships with social enterprises. The governance pillar ensures that sustainability is embedded in our corporate governance structures and decision-making processes. This includes board-level oversight of sustainability matters, integration of ESG factors into risk management, transparent reporting and disclosure, and strong ethical standards and compliance programs.
4. DIVERSITY, EQUITY, AND INCLUSION
Diversity, equity, and inclusion (DEI) are fundamental to our sustainability strategy and business success. We believe that diverse teams drive innovation, better decision-making, and improved business performance, while inclusive practices ensure that all individuals can contribute their best work and achieve their full potential. Our DEI commitment extends throughout our value chain, from our own workforce to the recruitment services we provide to clients and the suppliers we engage.
Our DEI strategy encompasses multiple dimensions of diversity including but not limited to gender, race, ethnicity, age, sexual orientation, gender identity, disability, socioeconomic background, and cognitive diversity. We have established clear targets for improving diversity representation at all levels of our organization, with particular focus on leadership positions. Our inclusion initiatives ensure that all employees feel valued, respected, and able to contribute fully, regardless of their background or characteristics. We provide comprehensive unconscious bias training for all employees involved in recruitment and decision-making, and we regularly review our policies and practices to identify and eliminate any systemic barriers to inclusion.
5. EMPLOYEE WELLBEING AND DEVELOPMENT
The wellbeing and development of our employees are central to our sustainability strategy. We recognize that our success depends on the talent, dedication, and engagement of our workforce, and we are committed to providing an environment that supports their physical, mental, and financial wellbeing while offering opportunities for professional growth and career advancement. Our employee wellbeing program encompasses comprehensive health and wellness benefits, flexible working arrangements that support work-life balance, mental health support and resources, financial wellness programs, and a safe and healthy work environment.
Professional development is supported through structured training and development programs, mentoring and coaching opportunities, support for professional certifications and continuing education, clear career pathways and succession planning, and regular performance feedback and career conversations. We invest significantly in employee development, recognizing that building capabilities not only benefits our business but also enhances our employees’ long-term employability and career prospects. Our learning and development initiatives are aligned with both business needs and individual career aspirations, ensuring mutual benefit and sustainable growth.
6. COMMUNITY ENGAGEMENT AND SOCIAL IMPACT
M365Group SIA recognizes our responsibility to contribute positively to the communities where we operate and to use our business capabilities to address social challenges. Our community engagement strategy focuses on leveraging our core competencies in recruitment and talent development to create social value. This includes partnerships with educational institutions to support career readiness and employability, pro bono recruitment services for non-profit organizations, support for programs that help disadvantaged individuals access employment opportunities, mentoring and coaching for job seekers from underrepresented groups, and participation in initiatives that promote inclusive employment practices.
We encourage and support employee volunteering, providing paid volunteer time for employees to contribute to community causes. Our community investment decisions are guided by clear criteria that ensure alignment with our business values and maximum social impact. We measure and report on our social impact using recognized frameworks and engage with community stakeholders to understand their needs and priorities. Through strategic community engagement, we aim to create shared value that benefits both society and our business.
7. RESPONSIBLE BUSINESS PRACTICES
Ethical business conduct is fundamental to sustainable business success. M365Group SIA maintains the highest standards of integrity in all our business dealings and expects the same from our partners and suppliers. Our responsible business practices encompass strict anti-corruption and anti-bribery policies, transparent and fair business dealings, responsible marketing and communication practices, respect for intellectual property rights, and protection of confidential information and personal data. We have implemented comprehensive compliance programs to ensure adherence to all applicable laws and regulations and to promote ethical behavior throughout our organization.
Our approach to responsible business extends to our supply chain, where we require suppliers to adhere to our Supplier Code of Conduct and to demonstrate commitment to ethical, social, and environmental standards. We conduct due diligence on business partners and implement monitoring mechanisms to ensure ongoing compliance with our standards. We also maintain clear policies on conflicts of interest, gifts and entertainment, and political activities to ensure that business decisions are made objectively and in the best interests of our stakeholders.
8. SUSTAINABLE INNOVATION AND TECHNOLOGY
Innovation and technology play crucial roles in advancing our sustainability objectives and enhancing our positive impact. We actively explore and implement innovative approaches to recruitment and talent management that promote sustainability, including the use of artificial intelligence and data analytics to reduce bias and improve diversity in recruitment, digital platforms that reduce the environmental impact of recruitment processes, technologies that enhance accessibility and inclusion for candidates with disabilities, and solutions that support remote work and reduce commuting-related emissions.
We are committed to responsible innovation that considers ethical implications and potential societal impacts of new technologies. This includes ensuring transparency and fairness in algorithmic decision-making, protecting privacy and data rights in digital processes, considering the environmental impact of technology choices, and ensuring that technological advancement does not exclude or disadvantage any groups. Through sustainable innovation, we aim to transform our industry while contributing to broader societal goals.
9. STAKEHOLDER ENGAGEMENT AND PARTNERSHIPS
Meaningful engagement with stakeholders is essential for understanding and addressing sustainability challenges and opportunities. M365Group SIA maintains active dialogue with all our key stakeholder groups, including employees, clients, candidates, suppliers, investors, regulators, community organizations, and industry associations. Our stakeholder engagement approach includes regular surveys and feedback mechanisms, stakeholder consultation on material sustainability issues, participation in industry initiatives and multi-stakeholder partnerships, transparent communication about our sustainability performance and challenges, and collaborative projects that address shared sustainability goals.
We recognize that many sustainability challenges require collective action and are committed to working in partnership with others to drive systemic change. This includes participation in industry initiatives that promote sustainable business practices, collaboration with clients on sustainability projects, partnerships with educational institutions and NGOs, and engagement with policymakers on sustainability-related regulations and standards. Through effective stakeholder engagement and strategic partnerships, we amplify our impact and contribute to broader transformation toward sustainability.
10. PERFORMANCE MEASUREMENT AND REPORTING
Transparency and accountability are fundamental to our sustainability approach. M365Group SIA has established comprehensive systems for measuring, monitoring, and reporting our sustainability performance. Our performance measurement framework includes key performance indicators (KPIs) aligned with our material sustainability issues and strategic objectives, regular data collection and analysis processes, internal verification and quality assurance procedures, and periodic third-party assurance of key sustainability metrics. We use recognized frameworks and standards for sustainability reporting, including alignment with the Global Reporting Initiative (GRI) Standards and consideration of the Task Force on Climate-related Financial Disclosures (TCFD) recommendations.
Our sustainability reporting provides stakeholders with clear, accurate, and timely information about our sustainability performance, including both achievements and areas for improvement. We publish an annual sustainability report that covers our material sustainability issues, progress against targets, governance and management approaches, and future commitments. We also provide regular updates through our website and other communication channels. Through transparent reporting, we hold ourselves accountable for our sustainability commitments and enable stakeholders to make informed decisions about their engagement with our company.
11. GOVERNANCE AND ACCOUNTABILITY
Effective governance is essential for embedding sustainability throughout our organization and ensuring accountability for our sustainability commitments. The Board of Directors of M365Group SIA has ultimate responsibility for our sustainability strategy and performance, with regular review of sustainability matters at board meetings. Day-to-day responsibility for sustainability implementation is delegated to senior management, with our Managing Director serving as the executive sponsor for sustainability initiatives. We have established a Sustainability Committee comprising representatives from key business functions to coordinate sustainability activities and monitor progress against targets.
Sustainability considerations are integrated into our business planning, risk management, and decision-making processes. This includes incorporation of ESG factors into investment decisions, consideration of sustainability impacts in new product and service development, integration of sustainability risks into our enterprise risk management framework, and inclusion of sustainability objectives in performance management and incentive systems. Through strong governance and clear accountability, we ensure that sustainability is not treated as a separate initiative but is fully integrated into our business strategy and operations.
12. CONTINUOUS IMPROVEMENT AND FUTURE COMMITMENTS
M365Group SIA is committed to continuous improvement in our sustainability performance and to setting increasingly ambitious targets that reflect our growing capabilities and evolving stakeholder expectations. We regularly review our sustainability strategy and targets to ensure they remain relevant and challenging, taking into account developments in sustainability science, changes in stakeholder expectations, emerging risks and opportunities, and our own learning and experience. Our approach to continuous improvement includes regular benchmarking against industry peers and best practices, participation in sustainability assessments and ratings, engagement with experts and thought leaders, and investment in innovation and capability building.
Looking forward, we commit to accelerating our progress toward net-zero emissions, with interim targets and clear action plans; expanding our positive social impact through inclusive recruitment and community programs; strengthening our governance and risk management practices; enhancing our sustainability reporting and transparency; and deepening our engagement with stakeholders on sustainability issues. We recognize that sustainability is a journey rather than a destination, and we are committed to playing our part in the transition to a more sustainable and equitable future. Through our business activities, partnerships, and advocacy, we will continue to contribute to sustainable development and create long-term value for all our stakeholders.
